Boensch Travel LLC, a Michigan limited liability company, doing business as Dream Destinations by Heather & Joe (“Agency,” “we,” “us,” or “our”), acts as an independent travel advisor affiliated with a host agency.
By engaging our services, submitting payment, or otherwise authorizing travel arrangements, you (“Client,” “Traveler,” or “you”) acknowledge that you have read, understand, and agree to be bound by these Terms & Conditions.
The Agency acts solely as an intermediary between the Client and third-party travel suppliers, including but not limited to airlines, cruise lines, hotels, tour operators, and transportation providers (“Suppliers”).
The Agency does not own, manage, or control any Supplier and shall not be liable for any acts, omissions, errors, delays, or failures of any Supplier.
All quoted prices are subject to change without notice until confirmed by deposit or full payment.
The Agency does not guarantee:
Travel pricing is dynamic and may fluctuate based on demand and Supplier policies.
By providing payment information, the Client represents and warrants that they are an authorized user of the payment method provided and authorize the Agency to process payment for agreed-upon services.
The Client agrees:
The Client agrees not to initiate any chargeback, dispute, or payment reversal for services that have been authorized and processed.
In the event of a concern, the Client agrees to contact the Agency first and allow a reasonable opportunity for resolution.
Unauthorized disputes shall constitute a material breach of these Terms. The Client agrees to reimburse the Agency for all resulting costs, including:
The Agency strongly recommends the purchase of comprehensive travel insurance.
If the Client declines coverage, the Client acknowledges:
All cancellations, modifications, and refund requests are subject to the terms, conditions, and policies of the applicable Supplier.
The Client acknowledges that:
The Agency shall not be responsible for Supplier-imposed penalties or delays in processing refunds.
The Agency may charge professional planning and service fees, which are separate from Supplier costs.
These may include:
All fees are:
The Client is solely responsible for ensuring compliance with all travel documentation requirements, including but not limited to:
All traveler names must match government-issued identification exactly.
The Agency shall not be responsible for denied boarding, entry, or additional costs resulting from incomplete or incorrect documentation.
To the fullest extent permitted by applicable law, the Agency shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to:
The Agency shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to:
To protect against fraudulent activity, the Agency reserves the right to:
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Michigan.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Saginaw County, Michigan.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms and Conditions constitute the entire agreement between the Client and the Agency with respect to the services provided and supersede all prior or contemporaneous communications, whether written or oral.
By submitting payment, you confirm that you have read and agree to these Terms & Conditions.
Last Updated: May 1, 2026
Cancellation Agreement (pdf)
DownloadWe use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.