Travel Terms & Conditions

The Agency acts as an intermediary between the Client and third-party travel suppliers, including but not limited to airlines, cruise lines, hotels, resorts, tour operators, excursion providers, transportation companies, travel insurance providers, and other travel-related companies ("Suppliers").

The Agency does not own, manage, operate, or control any Supplier. Supplier services are provided by the applicable Supplier and are subject to that Supplier's own terms, conditions, policies, availability, and restrictions.

Our role is to assist with travel research, planning, quoting, booking support, communication, and related travel advisory services. We use reasonable efforts to provide accurate information and helpful guidance; however, final pricing, availability, confirmations, schedules, policies, and travel services are controlled by the applicable Suppliers.

All travel products and services are subject to the terms and conditions of the applicable Supplier. Supplier terms may include, but are not limited to:

• Payment deadlines
• Deposit requirements
• Cancellation penalties
• Change fees
• Baggage rules
• Boarding requirements
• Health and safety requirements
• Minimum traveler age rules
• Resort fees
• Gratuities
• Taxes and government fees
• Fuel surcharges
• Documentation requirements
• Refund restrictions
• Travel credit policies
• Schedule changes
• Other rules, limitations, or restrictions

By authorizing the Agency to book travel, the Client agrees to be bound by the applicable Supplier's terms and conditions.

The Client understands that Supplier terms may be more restrictive than the Agency's policies and may change without notice. The Agency is not responsible for a Supplier's decision to change, deny, cancel, delay, refund, or modify any travel product or service.

All quoted prices are subject to change without notice until confirmed by the applicable Supplier and secured by deposit or full payment.

Travel pricing is dynamic and may fluctuate based on availability, demand, promotions, currency changes, fuel costs, taxes, fees, and Supplier policies.

The Agency does not guarantee:

• Pricing accuracy prior to booking
• Availability of accommodations, flights, cabins, rooms, tours, excursions, or services
• Supplier promotions, amenities, perks, or inclusions
• Specific room, cabin, seat, view, location, bedding arrangement, or assignment unless confirmed in writing by the Supplier
• That a quote, proposal, or itinerary will remain available for any specific period of time

A quote, proposal, itinerary, or pricing estimate is not a confirmed booking. Travel arrangements should not be considered final until confirmed by the applicable Supplier and any required deposit or payment has been successfully processed.

The Client is responsible for carefully reviewing all quotes, proposals, invoices, confirmations, itineraries, payment schedules, cancellation terms, Supplier terms, and travel documents.

The Client must notify the Agency immediately of any errors, omissions, misspellings, incorrect traveler information, incorrect dates, incorrect destinations, incorrect airports, incorrect cabins or rooms, or any other concerns.

Failure to promptly review and report errors may result in additional costs, penalties, denied boarding, denied entry, cancellation, or loss of travel arrangements. The Agency is not responsible for costs or penalties resulting from inaccurate, incomplete, or late-provided information.

By providing payment information, the Client represents and warrants that they are an authorized user of the payment method provided and authorize the Agency and/or applicable Supplier to process payment for agreed-upon services and travel arrangements.

The Client agrees:

• To provide accurate billing and payment information
• To be financially responsible for all authorized transactions
• That all payments are subject to Supplier terms and conditions
• That payment deadlines are the Client's responsibility
• That failure to make required payments by the applicable deadline may result in cancellation, penalties, loss of booking, or loss of promotional pricing or amenities

Some payments may be processed directly by Suppliers, host agency systems, payment processors, booking platforms, or other third-party systems. The Agency is not responsible for delays, errors, declines, processing issues, or security practices of third-party payment systems.

Payment is not considered complete until successfully processed and confirmed by the applicable Supplier, payment processor, or booking system.

If you have a concern about a charge, payment, booking, cancellation, refund, or Supplier issue, you agree to contact the Agency first so we have a reasonable opportunity to review the matter and assist with resolution.

The Client agrees not to initiate a chargeback, payment dispute, or payment reversal for charges that were authorized, accurately processed, and related to services or travel arrangements requested by the Client, except where permitted by applicable law.

Filing a chargeback or payment dispute does not change or cancel the Supplier's terms, cancellation penalties, refund rules, travel credit policies, payment deadlines, or the Agency's professional service fees.

If a chargeback or payment dispute is determined to be improper, unauthorized, or inconsistent with these Terms, the Client may be responsible for resulting costs incurred by the Agency, including chargeback fees, processing fees, administrative costs, collection costs, and reasonable legal fees where permitted by law.

The Agency may charge professional planning, consultation, booking, change, cancellation, or post-booking service fees when applicable. These fees are separate from the cost of travel charged by Suppliers and are compensation for our professional time, research, planning, coordination, and support.

Any applicable professional fee will be disclosed to the Client before the fee is charged. Fees may vary depending on the complexity of the trip, type of service requested, and amount of planning or support required.

Professional fees, when applicable, are non-refundable once work has begun, including but not limited to consultation, research, quote preparation, itinerary planning, supplier communication, booking support, or post-booking assistance. These fees compensate the Agency for services performed and are separate from any Supplier payments, deposits, penalties, or refund policies.

Payment of a professional fee does not guarantee availability, pricing, approval of travel documents, Supplier acceptance, or a specific booking outcome.

Current professional fee examples may include, but are not limited to:

• Basic planning or air-only research: starting at $75
• Standard cruise, resort, or vacation planning: starting at $150
• Complex, custom, group, Europe, Disney, or multi-destination planning: starting at $250
• Additional service-only fees may apply for air ticketing, hotel-only bookings, transfer-only bookings, changes, cancellations, rebooking, name corrections, schedule changes, irregular operations, or other post-booking support

Exact fees will be quoted before being charged and may vary based on the scope of services requested.

Fee Waiver or Reduction at Advisor's Discretion

Professional planning and service fees may be waived, reduced, or adjusted at the sole discretion of Dream Destinations by Heather & Joe / Boensch Travel LLC. This may include, but is not limited to, returning clients, repeat bookings, simple supplier-direct bookings, group bookings, promotional offers, or other circumstances where a reduced fee is appropriate.

Any waiver or reduction of a professional fee does not guarantee that fees will be waived or reduced for future travel planning services. All fees, when applicable, will be disclosed before professional research, planning, booking assistance, or service work begins.

All cancellations, modifications, and refund requests are subject to the terms, conditions, and policies of the applicable Supplier.

The Client acknowledges that:

• Cancellation penalties and change fees may apply
• Certain travel arrangements may be non-refundable and non-transferable
• Refund timelines are controlled by the Supplier, not the Agency
• Travel credits, future cruise credits, vouchers, or other forms of compensation are subject to Supplier rules
• Supplier penalties may increase as the travel date approaches
• Some bookings may be fully non-refundable once deposited or paid in full

The Agency is not responsible for Supplier-imposed penalties, denied refund requests, delayed refunds, expired travel credits, or Supplier processing timelines.

While the Agency does not control Supplier cancellation penalties, refund eligibility, credit policies, or processing timelines, we will make reasonable efforts to assist the Client with communicating with Suppliers, submitting cancellation or change requests, requesting available refunds or travel credits, and helping the Client understand the Supplier's applicable policies.

The Agency cannot guarantee any refund, credit, reimbursement, schedule change, price adjustment, or exception unless confirmed in writing by the applicable Supplier.

Agency professional fees, when applicable, are separate from Supplier payments and are not automatically refundable if a trip is cancelled, changed, denied, delayed, interrupted, or otherwise not completed.

The Agency strongly recommends the purchase of comprehensive travel insurance to help protect against unexpected events, including but not limited to cancellation, interruption, medical emergencies, travel delays, lost or delayed baggage, supplier default, illness, injury, weather events, and other covered risks.

If the Client declines travel insurance, the Client acknowledges and accepts:

• Full financial responsibility for any losses
• Potential forfeiture of travel costs
• That Supplier penalties may apply
• That the Agency is not responsible for unrecovered expenses
• That certain losses may not be reimbursable without insurance

Travel insurance coverage, benefits, exclusions, and claims decisions are determined solely by the insurance provider. The Agency cannot guarantee coverage, claim approval, reimbursement, or specific policy outcomes.

The Client is solely responsible for ensuring compliance with all travel documentation and entry requirements, including but not limited to:

• Valid passports
• Visas
• Government-issued identification
• Vaccinations or health documentation, where required
• Parental consent letters for minors, where applicable
• Name accuracy
• Entry, exit, and transit requirements
• Destination-specific laws, rules, and restrictions

Passports are generally recommended to be valid for at least six months beyond travel dates, though requirements vary by destination, cruise line, airline, and government authority.

All traveler names must match government-issued identification exactly.

The Client is responsible for providing complete and accurate traveler information before booking, including full legal names exactly as shown on government-issued identification, dates of birth, gender markers where required by Suppliers or government authorities, citizenship, passport information, known traveler numbers, contact information, and any other details required for travel.

The Client is responsible for reviewing all quotes, invoices, confirmations, itineraries, and travel documents promptly and notifying the Agency immediately of any errors.

The Agency is not responsible for denied boarding, denied entry, delays, cancellations, rebooking expenses, additional costs, or forfeited travel arrangements resulting from inaccurate, incomplete, expired, missing, or late-provided traveler information or documentation.

Travel involves inherent risks, including but not limited to illness, injury, crime, weather events, political unrest, government restrictions, transportation disruptions, public health emergencies, and changing destination conditions.

The Client is responsible for reviewing current travel advisories, health requirements, safety information, and destination-specific rules before and during travel.

The Agency may provide general information or links as a courtesy, but the Client remains responsible for making informed travel decisions and complying with all applicable laws, regulations, and requirements.

The Agency is not responsible for destination conditions, government actions, travel advisories, entry restrictions, health requirements, crime, weather, or other circumstances outside of the Agency's control.

To protect against fraudulent activity, unauthorized transactions, and identity misuse, the Agency reserves the right to:

• Request additional identification or documentation for payment verification
• Request signed authorization forms or written approval before booking
• Refuse or cancel bookings suspected of fraud or unauthorized use
• Decline service where information cannot be verified
• Report suspected fraudulent activity to appropriate authorities

The Agency is not responsible for delays or cancellation of travel arrangements resulting from the Client's failure to provide requested verification in a timely manner.

To the fullest extent permitted by applicable law, the Agency is not responsible for any direct, indirect, incidental, consequential, special, punitive, or other damages arising from or related to:

• Acts or omissions of Suppliers
• Supplier errors, delays, cancellations, schedule changes, or service failures
• Travel delays, interruptions, missed connections, or denied boarding
• Personal injury, illness, disability, or death
• Loss, theft, or damage to property or baggage
• Destination conditions, crime, weather, or government action
• Force majeure events
• Incorrect or incomplete traveler information provided by the Client
• Failure to obtain required travel documents
• Supplier bankruptcy, insolvency, or financial default
• Changes in Supplier policies, pricing, availability, or promotions
• Technology issues, payment processing errors, or third-party platform issues outside the Agency's control

Nothing in these Terms is intended to limit any rights that may not legally be limited under applicable law.

The Agency is not responsible for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Acts of God
• Severe weather
• Government actions or restrictions
• Pandemics or public health emergencies
• Labor disputes or strikes
• War, terrorism, civil unrest, or political instability
• Supplier disruptions
• Transportation failures
• Technology outages
• Emergencies or events beyond the Agency's control

In such situations, Supplier terms and policies will determine available remedies, if any.

The Agency may collect personal information necessary to provide travel planning and booking services, including names, dates of birth, contact information, passport or identification details, travel preferences, payment-related information, and other details required by Suppliers.

Client information may be shared with Suppliers, booking platforms, host agency resources, payment processors, insurance providers, or other travel-related service providers as necessary to research, quote, book, manage, or support travel arrangements.

Additional details about how personal information is collected, used, stored, and shared are provided in our separate Privacy Policy, which is available on our website.

By providing personal information to the Agency, the Client authorizes the Agency to use and share that information as reasonably necessary to provide travel-related services and acknowledges that they have access to the Agency's Privacy Policy.

Information on this website is provided for general informational and promotional purposes only and may change without notice.

The Agency makes reasonable efforts to keep website information accurate and current but does not guarantee that all pricing, offers, promotions, inclusions, fees, availability, or Supplier information displayed on the website will be current, complete, or error-free.

Supplier promotions, pricing, and availability are subject to change until confirmed by the applicable Supplier and secured by payment.

Website content, blog posts, destination information, travel tips, pricing examples, and promotional materials are provided for general guidance only and should not be considered a guarantee of availability, safety, pricing, entry requirements, or Supplier terms.

The Client is responsible for notifying the Agency of any accessibility needs, mobility limitations, medical conditions, dietary needs, bedding requests, room location preferences, seating requests, or other special requests before booking.

The Agency will make reasonable efforts to communicate special requests to Suppliers when applicable. However, special requests are not guaranteed unless confirmed in writing by the Supplier.

The Agency is not responsible for a Supplier's failure to accommodate special requests or accessibility needs.

The Agency may communicate with the Client by email, phone, text message, online forms, proposal systems, booking platforms, or other electronic methods.

The Client is responsible for providing accurate contact information and monitoring communications related to quotes, approvals, payments, deadlines, documents, schedule changes, and travel updates.

The Agency is not responsible for missed deadlines, missed communications, penalties, cancellations, or loss of travel arrangements resulting from incorrect contact information, failure to monitor communications, email filtering, spam folders, phone issues, or delayed responses from the Client.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Michigan.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Saginaw County, Michigan, unless otherwise required by applicable law.

These Terms and Conditions constitute the entire agreement between the Client and the Agency with respect to the services provided and supersede all prior or contemporaneous communications, whether written or oral, regarding the same subject matter.

Additional Supplier terms, invoices, authorization forms, planning fee acknowledgments, proposals, and travel documents may also apply to specific bookings or services.

Questions regarding these Terms & Conditions, travel planning services, payments, cancellations, or booking concerns may be directed to:

Dream Destinations by Heather & Joe
Boensch Travel LLC
Website: https://heatherandjoetravel.com
Email: [email protected]